Contact Us
Have a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to share feedback on how we rank sites like Crown Coins, SplashCoins or the rest of our list? Here's how to reach us and what we can help with.
How to Reach Us
The quickest way to contact the New Sweepstakes Casinos team is by email at [email protected]. We read every message and try to reply within a couple of business days, though volume can occasionally push that out a little longer.
When writing in, it helps to include:
- The name of the sweepstakes casino your question relates to, if applicable
- Whether you're asking about eligibility, a promotion, or something you noticed on our site
- Any relevant dates, since operator terms and state availability can change quickly
What We Can and Can't Help With
We're an independent review and comparison site, not an operator, so there are limits to what we can resolve directly. Here's a quick breakdown:
| Topic | Can we help? |
|---|---|
| Questions about our reviews, ratings, or rankings | Yes — email us directly |
| Corrections to outdated information (offers, states, terms) | Yes — we'll verify and update where needed |
| Account issues, deposits, or redemption problems with a specific casino | No — contact that operator's own support team |
| Identity verification (KYC) delays or coin balance disputes | No — this is handled by the individual platform |
| General questions about how sweepstakes casinos work | Yes — see our guides linked below |
Because we don't operate any of the platforms we review — including Non GamStop Casinos — we can't process redemptions, verify accounts, or issue refunds. Any account-specific concern needs to go through the customer support channel listed in that operator's own terms and conditions.
Reporting a Correction or Outdated Offer
Sweepstakes casino promotions, eligible states, and redemption thresholds change often. If you notice that an offer we've listed — like a welcome bundle or free Sweeps Coins amount — no longer matches what an operator is showing, let us know. We rely on reader reports as well as our own periodic checks to keep listings current, and we'll review and correct anything that's out of date.
Feedback on Our Coverage
If you've used one of the platforms we cover and want to share your experience, we're genuinely interested. Reader feedback doesn't change our editorial ratings on its own, but it does help us ask sharper questions when we revisit a review, particularly around redemption speed, customer support responsiveness, or changes to a state's eligibility list.
If your question is about gambling habits, spending limits, or where to find support tools, our Responsible Gambling page is a better starting point than a direct email, since it covers resources available to US players.
Before You Write In
A few things are often answered faster by checking our existing pages first:
- General information about who we are and how we review sites is on our About Us page
- The rules governing use of this site, including limitations on the information we provide, are in our Terms and Conditions
- State-by-state availability for sweepstakes casinos changes regularly — always check the operator's own terms before signing up, since we can't confirm real-time eligibility on their behalf
A Note on What We Are
New Sweepstakes Casinos is an independent comparison resource. We don't accept payment in exchange for a specific ranking position, and reaching out to us won't change where an operator sits on our list. Some of the links on this site are commercial, meaning we may earn a commission if you sign up through them, but that relationship has no bearing on the ratings or write-ups themselves.